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Shipping & Returns

Shipping & Returns

Our upgraded website now allows you to choose the speed at which your package is in transit. Please note that settings in our software sometimes limit options, or may calculate shipping incorrectly. If the error is in your favor, we will ship as requested providing the shipping difference is not more than $2.50. If shipping was calculated incorrectly and it is a difference over $2.50, we will contact you prior to completing your order. This should not occur in any regularity, but because we are just starting to work with this shipping calculator, it may happen.

All payments are processed through PayPal. Payments by checks and credit cards can be made through PayPal even if you do not have an account. At the bottom of the login screen for PayPal, you will see a link that states "I do not have an account." We use PayPal because it is the most secure online payment processor with a reputation until any other. Payments made by mailing in a check are not suggested. Checks get lost in the mail and we will not ship until the check clears our bank.

All orders in which the payments have been cleared, will be shipped next business day. On occasion, it may take 2 business days, but this is not usual.

Returns can be made at any time for merchandise that has not been cut or used. Merchandise must be in sell-able condition for a return. Please include a copy of your original invoice or receipt with your return. All returns must be made within 30 days of the purchase. Return shipping is at your expense. If we shipped you something incorrectly, please let us know prior to sending anything back to us. If an item is delivered damaged, please photograph it and send it with an email to jennifer at porcelynne dot com along with your order number. We do not purposely ship broken or damaged merchandise. In most instances, we will reship a broken item unless we are out of stock. Please contact us regardless of the situation. For a straight return, you do not need to contact us prior, just send a copy of your receipt with the order.

We do not do exchanges. If you ordered something wrong, you can return your order and place a separate order for the item you would like to have instead.