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Free shipping over $100

Shipping & Returns

Our upgraded website now allows you to choose the speed at which your package is in transit as well as the shipper. Please note that settings in our software sometimes limit options, or may calculate shipping incorrectly. If the error is in your favor, we will ship as requested providing the shipping difference is not more than $2.50. If shipping was calculated incorrectly and it is a difference over $2.50, we will contact you prior to completing your order. This should not occur in any regularity, but it may happen. We are now offering free shipping for orders over $100.

All payments are processed through Braintree. You can currently choose to pay by credit card or by PayPal. We no longer accept payments made by check or money order except by request. Checks can get lost in the mail and we will not ship until the check clears our bank.

All orders in which the payments have been cleared, will be shipped next business day. On occasion, it may take 2 business days, but this is not usual. Domestic delivery times after shipping are between 2 and 5 days. For Alaska or Hawaii, allow 1-2 additional days. International delivery times after shipping are between 7 to 14 days, depending on location. We no longer ship orders to China as China Post is unreliable.

Returns can be made for merchandise that has not been cut or used. Merchandise must be in sell-able condition for a return. Please include a copy of your original invoice or receipt with your return. All returns must be made within 30 days of the purchase. Return shipping is at your expense. If we shipped you something incorrectly, please let us know prior to sending anything back to us. If an item is delivered damaged, please photograph it and send it with an email to jennifer at porcelynne dot com along with your order number. We do not purposely ship broken or damaged merchandise. In most instances, we will reship a broken item unless we are out of stock. Please contact us regardless of the situation. For a straight return, you do not need to contact us prior, just send a copy of your receipt with the order.

We do not do exchanges. If you ordered something wrong, you can return your order and place a separate order for the item you would like to have instead.