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Shipping & Returns

Shipping & Returns

Updated May 23, 2021


Refunds for cancellations and returns are provided as gift certificates to your account within 5 days of cancellation request or product return. Canceled and returned orders, will be subject to have all credit card fees deducted from the refund. If cancellations are initiated by us, you will not be subject to this charge. Our credit card processor no longer refunds these fees to us for refunds and we cannot afford to absorb these fees. We have already absorbed the additional costs from shipping during the pandemic to keep our prices consistent.

Payment Options

All payments are processed through Braintree, which is owned by PayPal. You can currently choose to pay by credit card or by PayPal. We can accept payments made by check or money order, but we prefer not to. Checks can get lost in the mail and we will not ship until the check clears our bank.

Shipping Options

We offer shipping domestically with USPS and with UPS. You may select your shipping preference at checkout. The "Pick Up" option is only available by appointment and may not be ready until the next business day. All domestic orders totaling $150 or over qualify for free shipping. Note that your order will be shipped the least expensive way, which may be first class mail, surepost or ground. If you require your order quicker you will need to select a faster shipping method. International orders can be shipped with UPS, DHL and USPS. Please be aware that USPS transfers mail to your local postal delivery service. Items may disappear in transit in some countries where the postal service is unreliable. We will not ship USPS to China and all African nations. Unfortunately too many packages have been lost in these countries. If you are unsure of your local delivery service, please select UPS or DHL at checkout or select "Pick Up" and provide us with your own UPS or DHL shipping services.

Shipping Cost Discrepancies

Please note that settings in our software sometimes limit options, or may calculate shipping incorrectly. If the error is in your favor, we will ship as requested providing the shipping difference is not more than $2.50. If shipping was calculated incorrectly and it is a difference over $2.50, we will contact you prior to completing your order. This should not occur in any regularity, but it may happen.

Handling Time

All orders in which the payments have been cleared, will be shipped next business day. On occasion, it may take 2 business days, but this is not usual. Domestic delivery times after shipping are between 2 and 5 days. For Alaska or Hawaii, allow 1-2 additional days. International delivery times after shipping are between 7 to 14 days for USPS, depending on location. All other shipping options can be selected at checkout.

Returns and Exchanges

Effective 3/1/2020, all sales of elastics, trims and fabrics are final sale due to the massive influx of elastic purchases. This final sale order will be lifted once the Covid-19 thread is no longer an issue.

Returns can be made for merchandise that has not been cut or used. Merchandise must be in sell-able condition for a return. Please include a copy of your original invoice or receipt with your return. All returns must be made within 30 days of the purchase. Return shipping is at your expense. If we shipped you something incorrectly, please let us know prior to sending anything back to us. If an item is delivered damaged, please photograph it and send it with an email to jennifer at porcelynne dot com along with your order number. We do not purposely ship broken or damaged merchandise. In most instances, we will reship a broken item unless we are out of stock. Please contact us regardless of the situation. For a straight return, you do not need to contact us prior, just send a copy of your receipt with the order.

Returns on items that were shipped with our free shipping promotion will have the actual shipping cost deducted from any refunds.

We do not do exchanges, due to added shipping expenses. If you ordered something incorrectly, you can return your order and place a separate order for the item you would like to have instead.